Return Policy



It is our goal that you are happy with your purchase.

We would request that your return be within 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. Apparel that does not fit because it was ordered to small or large is non refundable. It is up to you to closely examine size chart and order the appropriate size. If however the printing is bad please contact us.  Do not wear the shirt but contact us immediately. 


Downloadable software products are non refundable

To complete your return, we require a receipt or proof of purchase. Usually we have this on record but if we don't we will need you to confirm purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at elderberryedge@gmail.com.

Sale items. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at elderberryedge@gmail.com and send your item to: Elderberry Edge Farm, 23411 Lawrence 2000, Ash Grove MO 65604, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Elderberry Edge Farm, 23411 Lawrence 2000, Ash Grove MO 65604, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


★ Reviews

What others say

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Great product, awesome service!

Wonderful experience. Shipping was so fast. Communication was great, and the berries were just as I’d hoped. Thank you!

beautiful berries

We've ordered Shannon's berries twice now. They're beautiful and clean, nothing to be wasted, arrived packaged well, makes a lovely syrup. She includes recipes to follow, tea samples and makes spice packs and strainer bags available,. Most importantly, her pricing is affordable. She provides much needed information about elderberry uses thru newsletters and info on the website..We don't order from anywhere else.. Also, in this time of slow deliveries, our order arrived quickly.. Thank you Shannon.. offering peace, love, healing and blessings..

Great find!

Great product, fast turnaround, free sample of tea, and recipes included!
Super Happy, telling all my friends!

S
Organic Dried Elderberries & Elderberry Herbal Tea Gift Set
S.P.

Everything sent was exactly the way it is advertised. Fast delivery. Thank you, and I will be ordering more in the future.

Better than expected!

I was very pleased with my order. Definitely will be ordering again.